The volume of data and information in the automotive sector, which spans manufacturing and services, is surprisingly large. Today, the growing computer-accessible information may range from user and technical manuals, TSBs or technical service bulletins, engineering data, repairs and warranty data, marketing and retail sales data, manufacturing shop-floor quality-control readings, vehicle on-board sensors data, accessible telematics data, and the list goes on. Monitoring, alerting, reporting, and utilizing these diverse sources of data and information are an opportunity with, and a challenge without, the use of technologies such as Ubiquiti’s.
Even simple tasks, such as finding relevant and useful technical documents or TSBs for manufacture and repair of vehicles, can be time-consuming if not made very easy to access. Often such documents span many pages with jargon, abbreviations, part specifications, diagrams etc.; Ubiquiti concept-search enables obtaining the needed information with a simple search interface. The results returned show the specific relevant locations within the documentation rapidly, and our software handles misspellings, jargon, understands the user’s context and concepts.
More sophisticated Ubiquiti technologies use data-driven means to find similar cases of vehicles, repairs, issues etc. in stored data and information. This allows for converting the available datasets to form a knowledge-base to be automatically queried to provide intelligent, self-learning and adaptive software which guides technical activity. Even though the software embodies significant “smarts”, the user interfaces are intuitive – thereby enabling and encouraging organization-wide sharing of experience and knowledge. Our approach is not constrained by geographic, time or personnel differences, and is facilitated by state-of-the-art computing technologies.
Some voluminous datasets, such as warranty claims, customer surveys, service and maintenance records, are generated daily. Each set sheds light on a different aspect of quality issues – and each has its own format, meaning and language. Using Ubiquiti, analysts need not expend effort reading or tracking these datasets manually – an expensive, laborious, error-prone and time-consuming process. Text narratives, in different world languages and with misspellings, abbreviations or poor grammar, are handled. Our software performs rapid analysis on the different data which are brought into a common format using domain-specific ontologies that Ubiquiti provides. The key information, such as the system, repairs, parts etc. are extracted automatically from each record, and accurate descriptor codes get assigned to enable rapid detection of critical problems and/or inconsistencies.