Data-Driving the Automotive Sector

Monitoring, alerting, reporting, and utilizing diverse automotive data sources with UbiquitiThe volume of data and information in the automotive sector, which spans manufacturing, distribution, retail, and aftermarket services, is surprisingly large. Today, the growing computer-accessible information may range from user and technical manuals, TSBs or technical service bulletins, engineering data, repairs and warranty data, marketing and retail sales data, manufacturing shop-floor quality-control readings, vehicle on-board sensors data, accessible telematics data, and the list goes on. Enter Ubiquiti. Information extraction, collation, encoding, classification, monitoring, alerting, reporting, and utilizing these diverse sources of data and information are an opportunity with, and a challenge without, the use of Ubiquiti technologies.

To enable a host of applications, and facilitate further automated processing downstream from the raw data sources, Ubiquiti technology first extracts detailed and accurate information from raw data. Since raw uncurated data tends to be poorly formatted and messy in its contents, our technologies apply several different pre-processing and cleansing techniques to prepare the data for advanced techniques. Such data preparation includes handling of verbatim narrative text with statistical natural language processing. Once the detailed information is extracted, and the data is appropriately formatted for the actual applications, other Ubiquiti software is applied as needed.

Even simple tasks, such as finding relevant and useful technical documents or TSBs for manufacture and repair of vehicles, can be time-consuming if not made very easy to access. Often such documents span many pages with jargon, abbreviations, part specifications, diagrams etc.; Ubiquiti concept-search enables obtaining the needed information with a simple search interface. The results returned show the specific relevant locations within the documentation rapidly, and our software handles misspellings, jargon, and contexts.

Search results display information at the appropriate location within even large documentsOur analytics software organizes and displays individual records in a viewer-friendly mannerChart and report parameters can be saved by users in order to apply to all available datasets as desired

On the retail side of the automotive sector, fixed operations obtain the most profit. This is likely to be increasingly important given that vehicle sales are variable. Data-driven software creates revenue opportunities for the fixed ops, such as by leveraging the service data already available. Ubiquiti applications with service data have a wide range. For example, smaller service datasets or individual records are sufficient for computer-assisted-coding in warranty booking & administration, or to enable sophisticated means for declined service identification. With larger service datasets, Ubiquiti uses statistics, AI and machine learning to enable service price guide generation, accurate service marketing, various CRM activities, and even vehicle diagnostics.

More sophisticated Ubiquiti technologies use data-driven means to find similar cases of vehicles, repairs, issues etc. in stored data and information. This allows for converting the available datasets to form a knowledge-base to be automatically queried to provide intelligent, self-learning and adaptive software which guides technical activity. Even though the software embodies significant “smarts”, the user interfaces are intuitive – thereby enabling and encouraging organization-wide sharing of experience and knowledge. Our approach is not constrained by geographic, time or personnel differences, and is facilitated by state-of-the-art computing technologies.

Some voluminous datasets, such as warranty claims, customer surveys, service and maintenance records, are generated daily. Each set sheds light on a different aspect of quality issues – and each has its own format, meaning and language. Using Ubiquiti, analysts need not expend effort reading or tracking these datasets manually – an expensive, laborious, error-prone and time-consuming process. Text narratives, in different world languages and with misspellings, abbreviations or poor grammar, are handled. Our software performs rapid analysis on the different data which are brought into a common format using domain-specific ontologies that Ubiquiti provides. The key information, such as the system, repairs, parts etc. are extracted automatically from each record, and accurate descriptor codes get assigned to enable rapid detection of critical problems and/or inconsistencies.

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