Comments on: Fall ’09 Ubiquiti Meeting: Summary http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/ Decision Support with Text Tue, 10 Nov 2009 03:42:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ubiquiti Inc. http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-56 Ubiquiti Inc. Tue, 10 Nov 2009 03:42:18 +0000 http://www.ubiquiti.com/?p=649#comment-56 Actually - yes. That is, we ourselves did (having heard from a few users). And we have a mock-up to show how it may appear in our interfaces - we ran out of time during the Ubiquiti Meeting, and did not show it for feedback. It combines our IR Search (ie, Google-like search) with the Analytics interface. A link to the mock-up is: <a href="/ubiquiti-cd-visible/search_example.png" target="_blank" rel="nofollow"><strong>Search Mock-up</strong></a> Actually – yes. That is, we ourselves did (having heard from a few users). And we have a mock-up to show how it may appear in our interfaces – we ran out of time during the Ubiquiti Meeting, and did not show it for feedback. It combines our IR Search (ie, Google-like search) with the Analytics interface. A link to the mock-up is: Search Mock-up

]]> By: Stephan Phillips http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-55 Stephan Phillips Mon, 09 Nov 2009 20:57:02 +0000 http://www.ubiquiti.com/?p=649#comment-55 In response to Andrew's point above, Has Ubiquiti thought about providing a google-like interface to the search portion of your utility? As simple as a "Load records" button, a search box, and a "Go Find my stuff" button. In response to Andrew’s point above,
Has Ubiquiti thought about providing a google-like interface to the search portion of your utility?

As simple as a “Load records” button, a search box, and a “Go Find my stuff” button.

]]> By: Keith Thompson http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-54 Keith Thompson Fri, 30 Oct 2009 20:40:13 +0000 http://www.ubiquiti.com/?p=649#comment-54 Actually, the Search Tool is like any other search utility in that the documents (e.g. TSB's) are just sitting in the file system, and the search utility indexes and allows access to them. This is not unlike Google - you do not need to load web pages into Google. The web pages are indexed, searched and retrieved on demand. And your point about the TechAssist tool makes sense. Actually, the Search Tool is like any other search utility in that the documents (e.g. TSB’s) are just sitting in the file system, and the search utility indexes and allows access to them. This is not unlike Google – you do not need to load web pages into Google. The web pages are indexed, searched and retrieved on demand.

And your point about the TechAssist tool makes sense.

]]> By: Andrew Pawlowski http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-53 Andrew Pawlowski Fri, 30 Oct 2009 20:17:36 +0000 http://www.ubiquiti.com/?p=649#comment-53 Some of my thoughts/conclusions from the Meeting: Ubiquiti Search tool It would be a great tool for searching for known issues through all TSB's. The shortcomings are that one has to load all the TSB's into the system, and this continuously changes; and that the search text is better phrased in the form of solutions (e.g., tighten bolt vs. loose bolt), as those are more prevalent in TSB's; and we more normally searching for issues rather than solutions. Tech Assist tool This tool is targeted to the repair technician. But it seemed to me that this tool would be good to help highlight issues with Diagnostic Tree information, to help improve that documentation quickly as the model year progresses. It also seemed to me that inputting any/all TSB information into this tool would help improve its accuracy more quickly than simply waiting for enough repair records to be collected. In a way, I see this tool could be a good conduit for communication between Engineering and the Repair Technicians. Some of my thoughts/conclusions from the Meeting:

Ubiquiti Search tool
It would be a great tool for searching for known issues through all TSB’s. The shortcomings are that one has to load all the TSB’s into the system, and this continuously changes; and that the search text is better phrased in the form of solutions (e.g., tighten bolt vs. loose bolt), as those are more prevalent in TSB’s; and we more normally searching for issues rather than solutions.

Tech Assist tool
This tool is targeted to the repair technician. But it seemed to me that this tool would be good to help highlight issues with Diagnostic Tree information, to help improve that documentation quickly as the model year progresses.
It also seemed to me that inputting any/all TSB information into this tool would help improve its accuracy more quickly than simply waiting for enough repair records to be collected. In a way, I see this tool could be a good conduit for communication between Engineering and the Repair Technicians.

]]> By: Ubiquiti Inc. http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-52 Ubiquiti Inc. Fri, 30 Oct 2009 19:38:18 +0000 http://www.ubiquiti.com/?p=649#comment-52 As far as we know, various Suppliers that download the data from OEM websites (in the automated manner that we described) do so themselves. Ubiquiti has helped set up automated downloads for several Suppliers (and perhaps some of the Suppliers can respond to your posting themselves). Certainly Ubiquiti has experience to help with this, and perhaps HCL does as well (and they may be contacted about it directly). Note that HCL and Ubiquiti interact with customers independently - we have partnered (and non-exclusively so) with regard to a larger Warranty Solution that HCL offers. Do feel free to contact HCL directly for information in the context of warranty data downloads. Meanwhile, we will be in touch with you directly as regards what Ubiquiti can offer in this regard. As far as we know, various Suppliers that download the data from OEM websites (in the automated manner that we described) do so themselves. Ubiquiti has helped set up automated downloads for several Suppliers (and perhaps some of the Suppliers can respond to your posting themselves). Certainly Ubiquiti has experience to help with this, and perhaps HCL does as well (and they may be contacted about it directly). Note that HCL and Ubiquiti interact with customers independently – we have partnered (and non-exclusively so) with regard to a larger Warranty Solution that HCL offers. Do feel free to contact HCL directly for information in the context of warranty data downloads. Meanwhile, we will be in touch with you directly as regards what Ubiquiti can offer in this regard.

]]> By: Paul Garand http://www.ubiquiti.com/blog/fall-%e2%80%9909-ubiquiti-meeting-summary/comment-page-1/#comment-51 Paul Garand Fri, 30 Oct 2009 19:13:55 +0000 http://www.ubiquiti.com/?p=649#comment-51 Will HCL prvide the services to automate the download of warranty data from the various OEM websites, and do they have experience in doing this? Will HCL prvide the services to automate the download of warranty data from the various OEM websites, and do they have experience in doing this?

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